Our return policy lasts 7 calendar days from receipt of the product for a full refund or exchange, in the unlikely event that the delivered product is damaged, defective or incorrect. If 48 hours have passed since you received the package and you haven’t notified us about the problem with the product then unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Return contact details:

Please contact our customer service at the following email address: csr@pellepelles.com to obtain the return address before making any decision. We will not take any responsibility for any package returned without a confirmation letter or notice from us.

As soon as we receive your item, we will inspect it and immediately notify you of the status of your returned item. If your return is approved, we’ll issue a refund to your credit card (or the original payment method). You will receive the credit within a certain number of days, depending on the policies of your card issuer.

At Pelle Pelles , the customer is King!

To offer you complete satisfaction, we have implemented a simple and effective return policy.

Here are the 3 scenarios:

1. YOU WOULD LIKE TO CANCEL OR MODIFY YOUR ORDER

We process orders you place promptly, usually within 1 – 2 business days. For this reason, you have 24 hours after ordering to send a cancellation or modification email to csr@pellepelles.com. After 24 hours, you can still cancel your order but there will be 35% deduction of the paid amount and remaining 65% will be refunded back within 7 working days.

2. YOU HAVE NOT RECEIVED YOUR PACKAGE

Our delivery time is within 10 – 15 working days from the date of placement of an order.

Contact us at csr@pellepelles.com to notify us of an item not received.

For more details, discover our delivery policy.

3. YOU RECEIVED YOUR ITEM BUT IT ARRIVED AT YOU DAMAGED

In the case of a design defect, contact us at csr@pellepelles.com with the following details:

1. Your order number
2. Description of the problem (incorrect/defective item, etc.)
3. A photo or a video
4. In the case of any issues found in the product, firstly you must need to notify us within 24 to 48 hours of receiving the product. Otherwise the return or exchange won’t be possible.

Once you are done with the steps above, you will need to send the product back and we will refund your order amount subject to deduction of upto 35% of the paid amount.

Note: In case of wrong size selection from customer’s end, there will be no return or exchange.

Contact us

Phone: +12482662646

E-mail: csr@pellepelles.com (E-mail assistance available 24/7)

4. How do I return a product?

Return address: 🏠 200 Gates Road, Unit C Little Ferry, NJ 07643

A: If a customer wishes to return the item, we will only accept the return of the items if they meet all of the following conditions:

• Notified us within 48 hours after receiving
• In its original condition
• Packed, unwashed and unworn
• In the original packaging
• After contacting our supports and receiving our response, please follow these instructions exactly:

Pack all returned items, along with a printout of your purchase confirmation email.
Go to your local post office, or other couriers, to ship the package to the address below:
200 Gates Road, Unit C Little Ferry, NJ 07643

Please provide us with the post or courier tracking number.

You will receive an email as soon as we have received your items. We will also send you another email to let you know if we approve or deny the refund in your case.

RETURN FEES

You will be responsible for paying your own shipping costs for returning the items. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

REFUND CONDITIONS

Refunds will be made on the basis of your original payment method. It may take 3 to 8 business days for your refund to be issued and your account accredited. You do not need to raise a dispute from the bank, you just share your accredited bank account number and we will transfer you the bank as per the policy.

The item (s) must be returned in perfect condition, either in their original packaging or in another. In the event of deterioration of the item, Promo Pratique may refuse the return, replacement, or refund because the item may no longer be considered new. If the item has been misused it will not be refundable.

After receival of the item in our warehouses, we will refund the amount of your purchase subject to deduction of upto 35% of the paid amount. Return shipping costs are your responsibility.

Promotions and discounts will not be refunded.

DISCLAIMER LINE

Delivery times are subject to traffic, weather conditions, pandemic situations, technical issues and law and order situations.

THANKS, AND WE WISH YOU HAD A GOOD PURCHASING EXPERIENCE WITH US!